Help and support

Let's get you started.

Add Météore to your AI assistant, make your first video, fix a problem. And if that is not enough, we answer.

Add Météore to your AI assistant

In Claude

One click opens Claude with everything filled in. Confirm the warning, then sign in with your email.

Add to Claude

Works with Claude’s free plan too.

In ChatGPTOn chatgpt.com, from a computer
  1. Open Plugins, then +, then Add custom MCP server.
  2. Name: Météore Studio. Paste the address, choose OAuth, tick the warning, then Create.
  3. Sign in with your email. You are done.
Open ChatGPT
Connector addresshttps://mcp.meteore.studio/mcp

Your Météore account is the same in Claude, in ChatGPT and on the website. Your brands and videos follow you everywhere.

Make your first video

Write to your assistant as you would to a video editor. Give the topic, the tone and the length.

  • “Make a 30-second TikTok: why do cats purr. Soft tone.”
  • “Explain photosynthesis in 3 steps for 12-year-olds, 45 seconds.”
  • “Announce our Saturday sale, 20% off pastries, in our brand colors.”

The preview shows up in the chat after about 2 minutes. You can watch it full screen.

Edit

Just say what you want to change: “bigger title”, “warmer color”, “cut the last sentence”. Only what you ask for changes. You can also pin a note at a precise moment of the preview.

Download the MP4

When you like the preview, ask “make the MP4”. After about 4 minutes, a Download button appears: 1080 × 1920, 30 frames per second, with sound. Your videos also stay in your library on meteore.studio.

Common issues

The preview does not show

Ask your assistant to “show the preview”. If nothing comes, open the preview link it gives you. Also check that the connector is enabled in the conversation.

My assistant does not use Météore

Say it clearly: “use Météore Studio to make the video”. In Claude, check that the connector is turned on in the conversation's tools menu.

The voice mispronounces a word

Ask your assistant to spell the word as it sounds in the voice-over script. Captions can keep the right spelling.

Rendering is slow or stops

A one-minute video takes about 4 minutes. If it takes more than 10 minutes, ask “where is the render?”. A failed render costs nothing: start it again.

I did not get my sign-in code

Check your spam folder. The code usually arrives within a minute. You can ask for a new one.

Your account

  • Change or cancel your plan: Account, then Subscription. Cancellation takes effect at the end of the paid period.
  • Disconnect your assistant: remove the connector in Claude or ChatGPT settings, or in Account, then Connections.
  • Delete your account: Account, then Delete. Your videos are erased within 30 days. Download them first.

More in the privacy policy and the terms.

Contact us

Email us at this address, with the project name or a screenshot if you can. We answer in English or French, within 2 business days.

support@meteore.studio

Publisher: see the legal notice.